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Customer Support


Context Help

If you get lost inside our hosting Control Panel, the very first thing you should do is push the Help button, which is visible on each page. A context menu will appear. It contains elaborate information about all the operations that you can perform on the page in question. Each pop-up menu opens on the same page so that you can quickly get back to your work.

Video Tutorials

We have a rich range of instructional video clips clarifying how to use our Control Panel. They're meant for those of you who want to see how things are getting done rather than only reading articles. Thus, anyone can swiftly become familiar with our Control Panel by merely watching our step-by-step how-to video clips.

F.A.Q.

If you can't discover the solution you searching for, have a peek at our comprehensive Frequently Asked Questions section, which comprises questions asked by actual people and provides real solutions. We regulary "revamp" our FAQ section with new questions & answers in an attempt to embrace all the new additions and innovations associated with our web hosting platform.

Ticketing System

If you still can't find the answer you need in the Frequently Asked Questions section either, you can get in touch with our great team of tech support engineers available 24-7 and eager to assist you with any query. Each trouble ticket you submit will be replied to in less than 1 hour (the average trouble ticket response time being approximately 20 mins), so you will never have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 103522

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com